Shipping policy

Processing Time

We ship in-stock items within 1-3 business days. **NOTE: We are currently experiencing delays of up to 10 days.**

Transit Time

Estimated transit times are provided by Canada Post, Canpar, Purolator, FedEx, and UPS - the time will vary per postal code/zip code.  WhiteRock Performance Gear Inc. is not responsible for delays in delivery by the shipping carrier.  Delay of delivery is not grounds for a refund.

Shipping Fees

Shipping fees to the customer are calculated on a per-order basis at checkout.

* Conditions apply on the "Free Shipping on Coolers" offer, excludes remote locations.

US orders do not qualify for the "Free Shipping on Coolers" offer.

Please contact us for details.

International Shipping

The customer is responsible for import taxes, customs duties, and fees that may apply to the shipment.

Carriers

We ship via Canada Post, Canpar, Purolator, FedEx, and UPS for domestic orders and international orders.

Delivery Addresses

While we attempt to verify addresses prior to shipping, it remains the responsibility of the customer to provide the correct delivery information.

Product Delivery Condition

All products are inspected for any damages prior to leaving our warehouse. WhiteRock Performance Gear Inc. is not responsible for minor cosmetic damages which can occur during shipping.

Shipping Concerns

If you have any additional questions or concerns about shipping, please don't hesitate to send us an email at sales@whiterockpg.com