Refund policy

 

ORDER CANCELLATION

Orders placed through www.whiterockpg.com may be cancelled any time prior to shipment.  If an order that you have placed needs changed or cancelled, please email our Customer Service Department at sales@whiterockpg.com Any change or cancellation after shipment will fall under our Return Policy. 

 

RETURN POLICY

Customer satisfaction is extremely important to us.  If you’re not satisfied with your purchase, you can return it for a refund within 15 days of your purchase.  All products that have been custom branded (engraving, mold-on graphics, stick-on pads, etc.) at the request of the customer are NON-REFUNDABLE.  To be eligible for a return, the item must be unused and undamaged.  It must also be in the original packaging and any product tags are still attached.  Returns are only accepted on items purchased directly through www.whiterockpg.com .  After receipt, inspection and approval of the returned item, your refund will be processed and a credit will be applied to your original method of payment – within 5 business days.  Both original and return shipping costs are non-refundable.  A 15% restocking fee may apply.  For any purchases made through an authorized dealer, please see them directly for any information regarding their return policy.  To initiate a return, please email our Customer Service Department.

Email:  support@whiterockpg.com

Subject:  Returns

• Full Name
• Address
• Phone Number
• Order Number
• Product details
• Original purchase date c/w proof of purchase